Website: www.totalitysystems.com

1. Introduction

Totality Systems Ltd (“Totality Systems”, “we”, “us”, or “our”) operates totalitysystems.com and provides professional IT support and web hosting services. This Privacy Policy explains how we collect, use, and protect information when you visit our website (as a visitor) and when you engage our professional services (as a Client).

This policy must be read in conjunction with our Terms and Conditions and our Data Processing Addendum (DPA).

2. Scope of Application: The Two-Tiered Approach

To comply with the UK GDPR, we distinguish between two distinct types of data processing:

  • Tier 1: Website Visitors: When you browse totalitysystems.com, Totality Systems acts as a Data Controller. We are responsible for the information collected during your visit to our corporate site.
  • Tier 2: Hosted Services (Web Hosting): When we host a website for a Client, we act as a Data Processor. In this capacity, our Client acts as the Data Controller for their end-users’ data. Our specific obligations and technical responsibilities in this tier are governed by our DPA.

3. Information We Collect (Tier 1: Website Visitors)

Like most website operators, we collect non-personally-identifying information (e.g., browser type, language preference, and timestamps) to understand usage trends via aggregate statistics.

We may also collect personally-identifiable information (e.g., names and email addresses) if you interact with us via contact forms or newsletter sign-ups. We process this under the lawful bases of Legitimate Interest (to respond to enquiries) and Contractual Necessity (to provide services).

4. Information We Process (Tier 2: Hosted Services)

As a Web Hosting provider, we maintain the infrastructure that stores your website’s data.

  • Client Data: We process technical metadata (such as server logs) to ensure service continuity, security, and uptime.
  • Third-Party Implementations (Exclusion of Liability): Totality Systems Ltd provides the hosting environment and administrative support for the underlying infrastructure only. We do not exercise control over the specific code, scripts, plugins, or content applied to a Client’s website by third-party web designers, developers, or automated tools.
    • Totality Systems shall not be held liable for any data breaches, security vulnerabilities, or GDPR non-compliance arising from unauthorised or third-party modifications made to the website files within our hosting environment.
    • The Client remains solely responsible for ensuring that any software or design implemented on their hosted site complies with applicable laws and does not compromise the security of the hosting infrastructure.

5. Gathering of Personally-Identifying Information

Certain interactions with Totality Systems require us to gather personally-identifiable information. For example, we ask visitors who sign up at totalitysystems.com to provide a username and email address. Those who engage in transactions are asked for additional information required to process those transactions. We collect such information only insofar as is necessary or appropriate to fulfil the purpose of the interaction. We do not disclose personally-identifying information other than as described below.

6. How We Use and Share Information

We disclose personally identifiable information only to:

  1. Our Employees/Contractors: Who require access to process data on our behalf.
  2. Sub-processors: Such as cloud infrastructure providers, strictly to facilitate hosting services.
  3. Legal Requirements: In response to subpoenas, court orders, or governmental requests.

    We do not rent, sell, or trade your personally identifiable information to third parties.

7. Cookies

A cookie is a string of information that a website stores on a visitor’s computer. Totality Systems uses cookies to identify and track visitors and their usage of our website. You may refuse cookies via your browser settings; however, certain features of our website may cease to function properly without them.

8. How to Exercise Your Rights (The Gateway)

If you wish to exercise any of your rights under UK Data Protection law (including the right to access, rectify, or erase your personal data), please contact us using the heading “Data Request” via the methods provided on our Contact Page.

For formal or high-importance legal requests, we recommend using our registered postal address, which is also listed on our Contact Page, to ensure a verifiable and auditable delivery of your request.

9. Business Transfers & Ads

  • Business Transfers: If Totality Systems is acquired or enters bankruptcy, user information would be transferred as a business asset. Any acquirer may continue to use your personal information as set forth in this policy.
  • Ads: Ads appearing on our websites may be delivered by advertising partners who may set cookies. This policy covers the use of cookies by Totality Systems and does not cover those used by advertisers.

10. Privacy Policy Changes

Totality Systems may change this Privacy Policy from time to time at its sole discretion. We encourage visitors to frequently check this page for any changes. Your continued use of our site after any change constitutes your acceptance of the updated policy.

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